PowerPoint Problems

Technical/General Questions and Answers about EasyWorship iOS Remote
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craigmash
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Re: PowerPoint Problems

Postby craigmash » Tue Feb 06, 2018 3:56 pm

Just downloaded the released version. Seems full PowerPoint still does not work correctly for us. Any solution in the works?

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Tue Feb 06, 2018 4:17 pm

I have a feeling it's what EW is sending to the app, not the app itself.

craigmash
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Re: PowerPoint Problems

Postby craigmash » Thu Feb 08, 2018 3:12 pm

Roger, I went ahead and loaded up the view on my machine to test. It does seem to work correctly with the PowerPoint.

Of course, for some reason, I could only see the top left of my PowerPoint slides in the output screen using the viewer. Not sure what is up with that.

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Thu Feb 08, 2018 3:15 pm

With viewer you have to disable the dpi scaling stuff.
This article will walk you through the fix.
https://support.easyworship.com/solutio ... 6000149208

craigmash
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Re: PowerPoint Problems

Postby craigmash » Thu Feb 08, 2018 3:17 pm

Okay. However, I am not going to switch to the Viewer. Everything working great (except the app!) not using it so I am not going to change.

I just hope the developers can eventually get it working with the full PowerPoint.

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Thu Feb 15, 2018 9:21 am

Fixed in 7.0.4.0 along with the other issue of showing the first slide of the first presentation when going live to another powerpoint.
7.0.3.0 was not pushed out as an auto update.

craigmash
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Re: PowerPoint Problems

Postby craigmash » Thu Feb 15, 2018 9:31 am

How do we get the newest version?

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Thu Feb 15, 2018 9:33 am

You don't want 7.0.3.0 but 7.0.4.0 is in testing right now. Hope to release soon.

craigmash
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Re: PowerPoint Problems

Postby craigmash » Thu Feb 15, 2018 9:35 am

Whoa, EW7 is now released? How did I miss that?

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Thu Feb 15, 2018 9:42 am

sorry about that. We did a soft release, so we haven't started publicising it much yet.

craigmash
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Re: PowerPoint Problems

Postby craigmash » Sun Apr 01, 2018 11:27 am

Rodger wrote:Fixed in 7.0.4.0 along with the other issue of showing the first slide of the first presentation when going live to another powerpoint.
7.0.3.0 was not pushed out as an auto update.


Just wanted to confirm the PowerPoint flashing the first slide is indeed fixed. Thank you!

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Re: PowerPoint Problems

Postby craigmash » Tue Apr 17, 2018 10:44 am

I am still having problems with the app after using PowerPoint. I turned it on when a PP was live. No schedule, and when leaving the PP to a song, the PP preview still showed. See attachments.
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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Tue Apr 17, 2018 10:58 am

I want to make sure that you are using EasyWorship 7.0.4.1 on the computer.
Is the worship computer connected via wifi or network cable?

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Re: PowerPoint Problems

Postby craigmash » Tue Apr 17, 2018 11:03 am

Rodger wrote:I want to make sure that you are using EasyWorship 7.0.4.1 on the computer.
Is the worship computer connected via wifi or network cable?


Confirmed.
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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Tue Apr 17, 2018 11:10 am

We are trying to replicate this, but haven't been able to.
Can you email me the last schedule you used that had this issue.
I'll need you to pack it and send it.
Also If you can send with it detailed instructions of the process you are going through.
What view is being used in EasyWorship? Preview & Live or Preview & Live Combined, or Live with Resource preview.
Does it happen more when you have more people connected to the wifi access point or does it matter?


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