PowerPoint Problems

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craigmash
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PowerPoint Problems

Postby craigmash » Wed Jan 24, 2018 3:35 pm

Seems loading PowerPoints while using the app lock up the preview and it stops changing. When going live with a PP, I tend to get a black screen on the preview in the app. I can still control it, but the preview is black.

PowerPoint would be one of our biggest uses for this app for when presenters want to control their own. Hopefully this can worked out.

FYI I am using the second version of the app.

craigmash
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Re: PowerPoint Problems

Postby craigmash » Wed Jan 24, 2018 3:43 pm

I cannot get PowerPoint to preview at all anymore.

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Thu Jan 25, 2018 11:00 am

Are you still having this issue after a system reboot?
Can you attach a schedule you are using or email it directly to me?
Which version of PowerPoint are you using or are you using the viewer?

craigmash
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Re: PowerPoint Problems

Postby craigmash » Thu Jan 25, 2018 11:24 am

Using PowerPoint 2016. As it is now, No PowerPoints will show in the Preview Window. I can see all the slides and can change them, but the preview is black. Happens on all PowerPoints.

craigmash
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Re: PowerPoint Problems

Postby craigmash » Thu Jan 25, 2018 11:25 am

Also, it happens on both an iPhone and iPad. Both are using the version 2.

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Thu Jan 25, 2018 1:47 pm

If you go live with a powerpoint from the presentations tab does it do the same thing?
If you create a schedule and pack it, does it do the same thing?
EW is showing the output, just not the iOS app, right?

craigmash
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Re: PowerPoint Problems

Postby craigmash » Thu Jan 25, 2018 2:07 pm

Rodger wrote:If you go live with a powerpoint from the presentations tab does it do the same thing?
If you create a schedule and pack it, does it do the same thing?
EW is showing the output, just not the iOS app, right?


Neither of those changed anything. Yes, EW is showing/working just fine. Just a black preview image on the app.

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Thu Jan 25, 2018 3:41 pm

Can you try installing PowerPoint 2010 viewer and see if it updates the app properly?
https://www.microsoft.com/en-us/downloa ... aspx?id=13

craigmash
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Re: PowerPoint Problems

Postby craigmash » Fri Jan 26, 2018 3:23 pm

Rodger wrote:Can you try installing PowerPoint 2010 viewer and see if it updates the app properly?
https://www.microsoft.com/en-us/downloa ... aspx?id=13

With things running pretty good right now, I am a little hesitant to install the Viewer.

Do PowerPoints preview correctly on your app? I have tried it with four different computers and none will preview PowerPoint.

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Re: PowerPoint Problems

Postby RodgerK » Fri Jan 26, 2018 4:40 pm

We don't have any issues with viewer, but with PowerPoint 2016, we are seeing some issues. I've created a bug report for the developers to check it out. We believe it's not the app, but the screen capture it's sending from EW to the app.

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Re: PowerPoint Problems

Postby craigmash » Fri Jan 26, 2018 5:40 pm

We use to use Viewer all the time but switched over to full PP back when we started using EW6. Seems like I recall that being the recommended Way and we also had some issues with the Viewer.

Really do not want to go back to using it.

Some more testing I had the first slide of the PP show in the preview but would not change to any others. Then when I went live with another PP, the same first slide from the first PP showed in the preview.

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RodgerK
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Re: PowerPoint Problems

Postby RodgerK » Fri Jan 26, 2018 5:43 pm

The developers seem to have resolved the issues with viewer that we had in the past on version 6. There was an issue with thumbnails if I remember correctly. From my testing it's been solid and it seems to fix the flicker issue and the app issue.
However I do understand the reluctance to switch right before sunday service.

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Re: PowerPoint Problems

Postby craigmash » Fri Jan 26, 2018 5:53 pm

Not to mention how old Viewer is. Do you know if MS plans on releasing and newer versions?

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Re: PowerPoint Problems

Postby RodgerK » Fri Jan 26, 2018 5:55 pm

As far as I can tell, MS isn't going to make a new viewer.

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Re: PowerPoint Problems

Postby craigmash » Fri Jan 26, 2018 6:09 pm

I guess that makes getting this working with full PP a priority! :D


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