App disconnecting

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pjmarsh
Posts: 18
Joined: Mon Dec 17, 2012 3:08 pm

App disconnecting

Postby pjmarsh » Mon Sep 09, 2019 11:45 am

Hi

Apps seem to disconnect after a period of time (20 mins maybe?) and the only way I’ve found to connect them again is to turn off the Remote Server in EasyWorship on the PC and turn it on again, then the client will connect again straight away. This is happening with both iOS and Android clients.

Any suggestions please?

Thanks

Phil

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Terry
Support
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Joined: Thu May 06, 2004 11:02 am
Location: Easyworship
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Re: App disconnecting

Postby Terry » Wed Sep 11, 2019 4:02 pm

Hi!

You will want to create a ticket so that we can trouble shoot this issue.

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Terry Stout
EasyWorship Support
www.easyworship.com

pjmarsh
Posts: 18
Joined: Mon Dec 17, 2012 3:08 pm

Re: App disconnecting

Postby pjmarsh » Wed Sep 11, 2019 4:44 pm

Thanks Terry, I will do shortly.

Thanks

Phil

salisburyuca@bigpond.com
Posts: 2
Joined: Mon Oct 01, 2018 2:50 am

Re: App disconnecting

Postby salisburyuca@bigpond.com » Mon Dec 09, 2019 7:49 pm

We are having a similar issue. If the iphone has initally connected to EW goes into lock mode then it will not reconnect without having to restart EW. If we use an apple device that does not go into the lock mode after a set time the connect remains good. This was not the case when we first started using EW
We would appreciate a suggested solution
Thanks

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rvadon
Posts: 197
Joined: Wed Feb 01, 2012 3:56 pm

Re: App disconnecting

Postby rvadon » Tue Dec 10, 2019 9:40 pm

That is why they tell you to Disable Auto Lock on the phone when using the Remote App.
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.

salisburyuca@bigpond.com
Posts: 2
Joined: Mon Oct 01, 2018 2:50 am

Re: App disconnecting

Postby salisburyuca@bigpond.com » Thu Dec 12, 2019 3:45 am

Thanks, but where do the advice to have iphone lock off?

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rvadon
Posts: 197
Joined: Wed Feb 01, 2012 3:56 pm

Re: App disconnecting

Postby rvadon » Fri Dec 13, 2019 12:51 pm

In the support documents in the Knowledge base in the Support Area. Specifically mentions it in the Android App KB, but would hold true for any mobile device.
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.


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