Powerpoint Freezes - Easyworship Crashes

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james@sm4net.com
Posts: 1
Joined: Thu Dec 05, 2019 5:57 am

Powerpoint Freezes - Easyworship Crashes

Postby james@sm4net.com » Thu Dec 05, 2019 6:07 am

Hi

We have a problem with powerpoints in easyworship crashing. If we open taskmanager and endtask on powerpoint everything looks to start working again. If we don't catch it in time then easyworship crashes and we get the below in event viewer. We are running Office365 updates to the latest version. I know there is an inbuilt presentation section. Our struggle is external people coming in to use our church, along with external speakers.

The program Easyworship.exe version 7.1.4.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 82e8
Start Time: 01d5ab4ce91b3f13
Termination Time: 17
Application Path: C:\Program Files (x86)\Softouch\Easyworship 7\Easyworship.exe
Report Id: 4b80d091-4ef8-4367-9f4b-ad53e7c16fa0
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

This is the powerpoint troubleshooting in easyworship incase that helps.

*********************************************
INSTALLED VERSION INFORMATION

*********************************************
** ComObject32 Info **
FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID
FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID\Default
FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32
FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\LocalServer32\Default
> Full Version Added (16.00, C:\Program Files (x86)\Microsoft Office\Root\Office16\POWERPNT.EXE, 32)
*********************************************

*********************************************
** ComObject64 Info **
NOT FOUND - HKCR\CLSID\{91493441-5A91-11CF-8700-00AA0060263B}\ProgID

*********************************************
** Registry32 Info **
FOUND - HKLM\Software\Microsoft\Office\
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot
FOUND - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications
FOUND - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications\PowerPoint
! Full Version Skipped (16.00, C:\Program Files (x86)\Microsoft Office\root\Office16\POWERPNT.EXE, 32) - Already added.
FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot\PowerPoint
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot\Path
FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot\PowerPoint
FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot\Path
! Full Version Skipped (16.00, C:\Program Files (x86)\Microsoft Office\root\Office16\POWERPNT.EXE, 32) - Already added.
! Viewer Skipped (16.00, C:\Program Files (x86)\Microsoft Office\root\Office16\PPTVIEW.EXE, 32) - File missing.
*********************************************

*********************************************
** Registry64 Info **
FOUND - HKLM\Software\Microsoft\Office\
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\ClickToRunStore\Applications
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\Common\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\15.0\PowerPoint\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\ClickToRunStore\Applications
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\Common\InstallRoot
NOT FOUND - HKLM\Software\Microsoft\Office\16.0\PowerPoint\InstallRoot
*********************************************

Any help much appreciated!

James

User avatar
rvadon
Posts: 230
Joined: Wed Feb 01, 2012 3:56 pm

Re: Powerpoint Freezes - Easyworship Crashes

Postby rvadon » Thu Dec 05, 2019 10:52 am

You appear to have more than one version of PowerPoint installed, or at least leftover registry entries from a previous install. You need to uninstall ALL versions of MS Office, clean the registry of all leftover traces of MS Office, reboot the computer, then install just the one you intend to use. That normally corrects the problem.

Some people have been able to just uninstall the old version and get things sorted out, but I've found the above to be a more thorough approach. Please not that if you do try to just uninstall the older version you might need to perform a repair install of the new version to regain full functionality.


https://support.easyworship.com/support ... leshooting
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.


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