[RESOLVED] PowerPoint crashing EW6 -Now Resolved with 6.1.9

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niallsherriffs
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Joined: Sun Mar 15, 2015 7:34 am

[RESOLVED] PowerPoint crashing EW6 -Now Resolved with 6.1.9

Postby niallsherriffs » Sun Mar 15, 2015 7:51 am

Hi,

I am still having issues between Easyworship 6 and Powerpoint (2013). The errors are not always consistent, but causes easyworship to not display powerpoint properly (sometimes0 and other times it crashes.

The error message I get when Easyworship crashes is shown below, as it might help point where things are going wrong. If you can pinpoint what we coudl do to get over this it would really help make things run very smoothly

Problem Event Name: AppHangXProcB1
Application Name: Easyworship.exe
Application Version: 6.1.8.0
Application Timestamp: 5504d77a
Hang Signature: 7c9d
Hang Type: 134217793
Waiting on Application Name: POWERPNT.EXE
Waiting on Application Version: 15.0.4655.1000
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: 7c9df0fb4277f6b1022b9224b8cfb21f
Additional Hang Signature 2: 46b2
Additional Hang Signature 3: 46b2091e358bbf903a3cd7ca2869108f
Additional Hang Signature 4: 892e
Additional Hang Signature 5: 892e8f54bb70982dda9c74ac52d0c5b0
Additional Hang Signature 6: c7af
Additional Hang Signature 7: c7af477d3340f3287ed4c191f066e1eb


Thanks

Niall
Last edited by niallsherriffs on Fri Apr 03, 2015 11:27 am, edited 1 time in total.

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GRBCMedia
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Location: Roanoke, VA
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Re: PowerPoint crashing EW6

Postby GRBCMedia » Thu Mar 19, 2015 11:37 am

The error sounds like PowerPoint is slow to respond. I switched my computers from PowerPoint Viewer to PowerPoint 2013 (32-bit) and other than a slightly longer load time (1-2 seconds) they displayed properly. My systems are an AMD A8 3 GHz quad-core, 8 GB RAM and Intel i5 A8 1.3 GHz quad-core, 16 GB RAM both with Windows 7.
--------------------------------------------------------------------------------
Frank Pividal - GRBC Media Team - Luke 10:27
EW2009 1.9 - EW6 3.3 - Catalyst 15.20 - QuickTime 7.7.7 - KLite 11.27 - Win7 SP1 - Win10 Bld 10240

niallsherriffs
Posts: 14
Joined: Sun Mar 15, 2015 7:34 am

Re: PowerPoint crashing EW6

Postby niallsherriffs » Mon Mar 30, 2015 12:53 pm

Hi Frank

Thanks for that - it works on my PC at home, but no the one we use in our church. I see there are still lots of people with issues getting Powerpoint 2013 to work well, so hopefully there will be some progress on this soon

Niall

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jeftay
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Joined: Sat Jan 05, 2002 6:00 pm
Location: EasyWorship Support
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Re: PowerPoint crashing EW6

Postby jeftay » Tue Mar 31, 2015 9:50 pm

Contact support, they can get you a special build of EasyWorship that will give us more information about where it is crashing.
Jeff Taylor
EasyWorship Software Support
http://www.easyworship.com

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RodgerK
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Re: PowerPoint crashing EW6

Postby RodgerK » Wed Apr 01, 2015 1:16 pm

Send me a pm or email and I'll be happy to help out with this.

niallsherriffs
Posts: 14
Joined: Sun Mar 15, 2015 7:34 am

Re: PowerPoint crashing EW6

Postby niallsherriffs » Fri Apr 03, 2015 4:48 am

Just an update to this problem for all to see. When I installed build 6.1.9 the powerpoint integration worked as it should, no longer crashing or not displaying. Speed seemed to have improved as well.

So if you are having powerpoint issues try this build and see if it resolves the issues.

Thanks for all the help so far ...

Have a blessed Easter all of you

Niall


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