Live output is crashing on latest version

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rvadon
Posts: 195
Joined: Wed Feb 01, 2012 3:56 pm

Re: Live output is crashing on latest version

Postby rvadon » Wed May 22, 2019 5:06 pm

That's similar to my results. I have no problems with 1080p videos, both H.264 and 265 on 2nd and 3rd gen i5's with HD 2000 or HD 3000s without disabling that option. The Intel HD 4600 is a little over twice as powerful so it should be able to handle 720p videos.
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thePenrod
Posts: 10
Joined: Tue Jan 27, 2015 3:40 pm

Re: Live output is crashing on latest version

Postby thePenrod » Thu May 23, 2019 1:42 pm

I haven't had problems with it until the update.

I've updated the drivers to the latest drivers approved by Lenovo. I didn't want to update to the newest Intel drivers because I won't have time to fix it before Sunday if it crashes anything. The update has improved matters but hasn't resolved it. The videos don't freeze but they have lag/chop.

It won't be until next week, but what's my next step?

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rvadon
Posts: 195
Joined: Wed Feb 01, 2012 3:56 pm

Re: Live output is crashing on latest version

Postby rvadon » Thu May 23, 2019 6:44 pm

If this is a desktop PC like I think it is then installing a discrete graphics card to replace the integrated Intel graphics would be your best bet. New and Refurbished GTX 1050, 1050ti, and 1060s are going for $100 to $150 US from Newegg and would make a world of difference. And replacing a spinning rust hard drive with an SSD would probably help as well.

If money is tight and you can't do the above, make sure that you don't have a bunch of other programs running in the background bogging down the system. Make sure you have at least 20% free hard disk space. And run a few maintenance steps.

Open administrative command prompt and type:
1) sfc /scannow
hit enter and let it run

2) dism /online /cleanup-image /restorehealth
hit enter and let it run

3) chkdsk /scan
hit enter and let it run.

Download and run CrystalDiskInfo to see the if your hard disk is going bad. This can cause all sorts of problems. Just extract the archive and run it. You don't need to install it. If it shows a lot of errors then your drive might be failing which would be quite normal for original drive in a computer of that age

https://osdn.net/projects/crystaldiskin ... 8_1_0.zip/

If that doesn't help or it it's a laptop, which I don't think it is then it might be time to do a Repair or Clean install of Windows to see if that can clear up the problem as replacing the graphics chip is not an option.
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.

thePenrod
Posts: 10
Joined: Tue Jan 27, 2015 3:40 pm

Re: Live output is crashing on latest version

Postby thePenrod » Tue May 28, 2019 10:48 am

It is a desktop. I'm running the OS and software off of an SSD. There aren't many programs installed.

But I do have all of my media on a normal hard drive as I have a lot more space on it and when I installed the SSD, the higher capacity drives were still pretty expensive. So I'll scan my secondary drive and test some video files off of the SSD.

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rvadon
Posts: 195
Joined: Wed Feb 01, 2012 3:56 pm

Re: Live output is crashing on latest version

Postby rvadon » Tue May 28, 2019 10:59 am

That sounds like a good plan. Keep us up to date on how it goes.
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.


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