Absolutely no audio in EW6

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maedharanael
Posts: 3
Joined: Tue Feb 10, 2015 11:00 pm

Absolutely no audio in EW6

Postby maedharanael » Sun Feb 14, 2016 7:28 pm

I have EW6 running on latest update but it now has no audio at all.
I used to be able to run most file formats (had program about a year) but had problems with a few formats and K-lite didn't seem to solve problems. One of our IT support guys who had experienced similar problems installed another codec set (CCCP) which initially fixed the problem, and everything played beautifully. Then there were more EW updates (and probably some automatic updates to other software in laptop) and at some point my audio has stopped working completely. I can't play mp3, wmv, any videos at all.
Ironically I have EW2009 on same machine and it plays everything just fine! Because of this I have defaulted to using it when necessary, but would really like to get EW6 working again.
I have also had issues with sound in other programs from time to time eg Sibelius conflicting with Media player (which makes it irritating to try to transcribe when listening to a track). Not sure if this is related and it is a sound card issue...?

I have tried:
-adding and removing the exclusive control/priority mode boxes in default audio device properties
-resetting default audio device properties completely
-ticking and unticking a variety of boxes in CCCP manager
-resetting CCCP entirely.

When I succesfully play a file in EW2009 it says:
Source
LAV Video Decoder
Microsoft DTV-DVD Audio Decoder
0001

When I play exactly the same file in EW2009 it says:
(File details...)
Microsoft DTV-DVD Video Decoder
Microsoft DTV-DVD Audio Decoder
Video Mixing Renderer 9
Default DirectSound Device

Nothing has helped. To add an interesting dimension to the problem, I cannot personally install anything on my machine as it's a work computer and is under admin level control (argh). So I have to get IT to do anything that needs to be done, hence it is very difficult to tinker and troubleshoot step by step.

Any suggestions would be very, very much appreciated.
Cheers
Louise

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RodgerK
Support
Posts: 5501
Joined: Thu Oct 20, 2005 4:53 pm
Contact:

Re: Absolutely no audio in EW6

Postby RodgerK » Tue Feb 23, 2016 5:01 pm

Please call support at (918)250-1493 M-F 9AM - 6PM CST and allow a tech to remote in or create a ticket at support.easyworship.com and we will work with you to resolve this issue.

ADM
Posts: 1
Joined: Wed Sep 11, 2019 7:05 pm

Re: Absolutely no audio in EW6

Postby ADM » Fri Dec 06, 2019 9:02 am

I just started having the exact same issue a couple months ago. Were you able to get it fixed? Any help you can provide?

- ADM

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rvadon
Posts: 230
Joined: Wed Feb 01, 2012 3:56 pm

Re: Absolutely no audio in EW6

Postby rvadon » Fri Dec 06, 2019 5:15 pm

Considering this is from 4 years ago and they haven't been active on the forums since, I seriously doubt that the OP is still monitoring this thread to respond.

You should start your own thread with YOUR specific hardware and software information along with the types of diagnostic information the OP posted and let us start from scratch with YOUR issue, which probably isn't the same as yours.
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.

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Terry
Support
Posts: 2250
Joined: Thu May 06, 2004 11:02 am
Location: Easyworship
Contact:

Re: Absolutely no audio in EW6

Postby Terry » Sat Dec 07, 2019 7:29 pm

I would create a ticket so that we can trouble shot the issue. It could be a lot of different things.
Terry Stout
EasyWorship Support
www.easyworship.com


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