Access Violation 00F77719

Technical/General Questions and Answers about EasyWorship 6
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john.r.hughes.jr@gmail.com
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Access Violation 00F77719

Postby john.r.hughes.jr@gmail.com » Wed Aug 07, 2019 3:57 pm

Hi guys,

Just did a fresh windows 7 install on our Church PC. Updated OS and all the drivers, now installing EasyWorship 6.

After logging in and activating my license, I was asked to update to the newest version 6.7.13 -> 6.7.14. I clicked to download the update, and then immediately my screen was spammed with the following error, verbatim...

"Access violation at address 00F77719 in module 'easyworshiphelper.exe'. Read of address 0000001C."

After a while the screen spam stopped, but I'm not sure what to do and if this is going to happen every time I open EW6. I already deleted the program and did a fresh install, same thing happened, this time without asking me to update.

Any help is appreciated.

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Terry
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Re: Access Violation 00F77719

Postby Terry » Wed Aug 07, 2019 4:19 pm

See if you have QUICKTIME installed. If so uninstall it and reboot.
Terry Stout
EasyWorship Support
www.easyworship.com

john.r.hughes.jr@gmail.com
Posts: 2
Joined: Wed Aug 07, 2019 3:50 pm

Re: Access Violation 00F77719

Postby john.r.hughes.jr@gmail.com » Wed Aug 07, 2019 4:42 pm

See if you have QUICKTIME installed. If so uninstall it and reboot.
I do not have quicktime installed.

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Terry
Support
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Joined: Thu May 06, 2004 11:02 am
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Re: Access Violation 00F77719

Postby Terry » Thu Aug 08, 2019 12:04 pm

You will need to create a ticket so that we can help you trouble shoot this Create a ticket
Terry Stout
EasyWorship Support
www.easyworship.com

User avatar
Terry
Support
Posts: 2205
Joined: Thu May 06, 2004 11:02 am
Location: Easyworship
Contact:

Re: Access Violation 00F77719

Postby Terry » Thu Aug 08, 2019 12:05 pm

You will need to create a ticket so that we can help you trouble shoot this Create a ticket
Terry Stout
EasyWorship Support
www.easyworship.com


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