Live Video Freezing

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Re: Live Video Freezing

Post by Terry » Tue Jan 28, 2020 3:08 pm

You will want to submit a ticket so that we can help you trouble shoot this. On our support page you can click on Submit Ticket .

Live Video Freezing

Post by NWP » Sun Jan 12, 2020 6:52 am

Hi there,

Hoping we can get some help with and a resolution to this.

We have installed a new PC:

Windows 10
AMD Ryzen 5 3600
NVME SSD
16 GB RAM
Elgato Cam Link 4K USB 3.0 (for Video capture)
Nvidia GTX 1660 Ti GPU

We are seeing an issue where live video mix feed crashes after a few minutes. The video works fine for a while, then stays on a still, but the EW song or scripture content still works. So it is not the EW application that crashes, it is the camera feed that freezes.

Video graphic backgrounds don't crash. This leads us to think the issue is with the Elgato, but it is one of the recommended capture cards for EW. If that is the issue, we would prefer using another USB card rather than PCIe because of space constraints on the motherboard. However we are willing to try PCIe if it'll be significantly better.

Can anybody suggest any fixes or troubleshooting steps please?

Your help would be most appreciated.

God bless

NWP

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