Error Message ...

Technical/General Questions and Answers about EasyWorship 7
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dale.allan@aus.salvationarmy.org
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Joined: Wed Jan 09, 2019 6:17 pm

Error Message ...

Postby dale.allan@aus.salvationarmy.org » Wed Jan 09, 2019 6:27 pm

I have just got the following error message ...

"Exception EAccessViolation in module EasyWorship.exe at 5D29BCF9.
Access violation at address 5D29BCF9 in module 'EasyWorship.exe'. Read address 5D29BCF9."

When I click on the OK the program shuts down.

Am I reinstalling EasyWorship AGAIN ...

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Rodger
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Location: EasyWorship Support

Re: Error Message ...

Postby Rodger » Thu Jan 10, 2019 9:01 am

Please provide more information about what you were doing in EW when the error occurred.
Rodger King
EasyWorship Support Team Lead

dale.allan@aus.salvationarmy.org
Posts: 5
Joined: Wed Jan 09, 2019 6:17 pm

Re: Error Message ...

Postby dale.allan@aus.salvationarmy.org » Thu Jan 10, 2019 4:42 pm

This is the first time that it has had this error.

I had just finished doing the PowerPoint for Sunday and our Thrift Shop. I closed PPT and opened EW and got this error.

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Rodger
Support
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Location: EasyWorship Support

Re: Error Message ...

Postby Rodger » Thu Jan 10, 2019 4:50 pm

Has this error occurred more than once?
Rodger King
EasyWorship Support Team Lead

dale.allan@aus.salvationarmy.org
Posts: 5
Joined: Wed Jan 09, 2019 6:17 pm

Re: Error Message ...

Postby dale.allan@aus.salvationarmy.org » Fri Jan 11, 2019 1:05 am

This is the first instance of this error message on this computer ...

Jason.King@bigpond.com
Posts: 11
Joined: Thu Jul 26, 2018 9:20 pm

Re: Error Message ...

Postby Jason.King@bigpond.com » Fri Jan 11, 2019 2:03 am

Just wanted to say g'day to a fellow Aussie Salvo! I'm in Launceston, Tasmania - where are you?

Jason

dale.allan@aus.salvationarmy.org
Posts: 5
Joined: Wed Jan 09, 2019 6:17 pm

Re: Error Message ...

Postby dale.allan@aus.salvationarmy.org » Fri Jan 11, 2019 5:01 pm

Just wanted to say g'day to a fellow Aussie Salvo! I'm in Launceston, Tasmania - where are you?

Jason
Hi Jason ... I am the CO at a Corps is South Australia called Playford, which is in the suburb of Elizabeth ...

dale.allan@aus.salvationarmy.org
Posts: 5
Joined: Wed Jan 09, 2019 6:17 pm

Re: Error Message ...

Postby dale.allan@aus.salvationarmy.org » Sun Jan 13, 2019 12:30 am

Ok ...

So we had to use Presenter today for church which is a little disappointing and afterwards we reinstalled EasyWorship. When we restarted the computer and then the program we got the same error message.

I am being pestered to restart using Presenter which I am holding out as I love Easyworship.

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rvadon
Posts: 114
Joined: Wed Feb 01, 2012 3:56 pm

Re: Error Message ...

Postby rvadon » Sun Jan 13, 2019 11:16 am

Let's start at the beginning. First off EXACTLY what release of EW are you using? Go to Help/About to determine that.

Next, what version of Windows are you using?

What version of MS Office/PowerPoint are you using?

Are you saving your PowerPoints as PPT or PPTX? If it's PPTX try saving as PPT to see if that helps.

How long had it been working correctly before you started having this problem?

What, if anything, has changed since it last worked correctly? Any hardware changes? Did anyone install, update, or uninstall any software or drivers on that computer since then?

Before I re-installed EW I would perform a Repair Install of MS Office.

Please note that I don't work for SoftTouch/EW. They won't be around checking the Support Forum till Monday morning USA time (UTC -6 I believe) so I'm just trying to get a leg up on the situation for them and see if I might be able to assist in the mean time. Also, please remember that we aren't there looking over your shoulder at your screen so more information is better than not enough, especially with the difference in Time Zones.
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.


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