Locking & Videos not playing

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soundboard@lttb.org
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Locking & Videos not playing

Postby soundboard@lttb.org » Wed Sep 25, 2019 2:53 pm

We've been using EW for years. We started with 2009, upgraded to EW6 when it came out. Recently our computer died and I had to rebuild it with a new motherboard, processor and ram. I reinstalle EW as we have many times in the past but now we're having issues with EW performance. EW will lock up if I change slides sometimes basic 10 second background videos won't loop and will freeze even though we have them set to repeat in the video properties. Some videos that worked before, now seem to start/end in immediately and we then have to close EW, open a new session. i can't load the old saved eswx file as it keeps the same issue. So I have to rebuild the entire saved schedule.

The videos are typically HD and usually at 1280 x 1024 and most videos we use are MP4 formats stored locally on the same computer EW is running on.

I've tried enabling /disabling the Disable GPU Shrink filter already

I've also uninstalled it, rebooted and reinstalled it too

Computer
W10 Pro 64bit
16 GB Ram
OS drive 250 GB SSD
EW installed on 1TB hard drive separate from OS

Processor: AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16332MB RAM
Page File: 10656MB used, 8107MB available

Primary display
Card name: NVIDIA GeForce GT 710
Manufacturer: NVIDIA
Chip type: GeForce GT 710
DAC type: Integrated RAMDAC

Secondary EASY WORSHIP DEDICATED Display
Card name: NVIDIA GeForce GTX 1050
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050
Display Memory: 10143 MB
Dedicated Memory: 1977 MB
Shared Memory: 8166 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Kyle

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Terry
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Re: Locking & Videos not playing

Postby Terry » Thu Sep 26, 2019 10:45 am

When you play the videos click on HELP//VIDEO CODEC TROUBLE SHOOTING and post what shows up there.

Also what type of video files are they?
Terry Stout
EasyWorship Support
www.easyworship.com

soundboard@lttb.org
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Joined: Sun Dec 24, 2017 10:44 am
Location: Jax, FL
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Re: Locking & Videos not playing

Postby soundboard@lttb.org » Wed Oct 02, 2019 6:00 pm

All the videos are either MP4 or AVI's, all HD


Here's the VIDEO CODEC TROUBLE SHOOTING

*********************************************
FILE - 10/2/2019 6:56:01 PM
Source - r6b458.mp4 (Merit)
AVerMedia MP4 Demultiplexer
Microsoft DTV-DVD Audio Decoder
Video Mixing Renderer 9
Default DirectSound Device

*********************************************
FILE - 10/2/2019 6:56:01 PM
Source - r6b458.mp4 (Merit)
AVerMedia MP4 Demultiplexer
Microsoft DTV-DVD Audio Decoder
Video Mixing Renderer 9
Default DirectSound Device

*********************************************
FILE - 10/2/2019 6:56:00 PM
Source - r6b458.mp4 (Merit)
AVerMedia MP4 Demultiplexer
Microsoft DTV-DVD Audio Decoder
Video Mixing Renderer 9
Default DirectSound Device

*********************************************
FILE - 10/2/2019 6:55:59 PM
Source - r6b458.mp4 (Merit)
AVerMedia MP4 Demultiplexer
Microsoft DTV-DVD Audio Decoder
Video Mixing Renderer 9
Default DirectSound Device

*********************************************
FILE - 10/2/2019 6:55:43 PM
Source - 5 Minute The Climb Countdown.mp4 (Merit)
AVerMedia MP4 Demultiplexer
Microsoft DTV-DVD Audio Decoder
Video Mixing Renderer 9
Default DirectSound Device
Kyle

soundboard@lttb.org
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Joined: Sun Dec 24, 2017 10:44 am
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Re: Locking & Videos not playing

Postby soundboard@lttb.org » Wed Oct 02, 2019 6:03 pm

DXDIAG shows Direct X12 is installed . Will EW6 run on that? I know it's older so maybe there's a compatibility issue? I'm curious on why EW is trying to use the Avermedia capture card though when it's set to use screen on on the GTX1050
Kyle

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Terry
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Re: Locking & Videos not playing

Postby Terry » Thu Oct 03, 2019 11:32 am

First I would try disabling the 710 and only use the 1050 and see if that helps.
Terry Stout
EasyWorship Support
www.easyworship.com

soundboard@lttb.org
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Re: Locking & Videos not playing

Postby soundboard@lttb.org » Fri Oct 04, 2019 5:22 pm

SO, I want to but I've been told that EW should have it's own dedicated card, that's why our primary dispaly is on the weaker 710 while EW is designated output to 1050. is that not the case? We were seeing performance issues in the past when running both of the 1050 as EW would studder or just refuse to play the videos all together. But now it's hit or miss.
Kyle

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rvadon
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Re: Locking & Videos not playing

Postby rvadon » Fri Oct 04, 2019 8:44 pm

That is incorrect. The absolute optimum configuration is for everything to be running off of a single graphics card as per EasyWorship Support. Terry, who made that recommendation works for EasyWorship in their support department so I would imagine that he knows what he is talking about.

Looking at your DXDiag report I am most concerned with it using the AVerMedia MP4 Demultiplexer. Along with what Terry recommended I would try re-installing the K-Lite Codec Pack and configure it as per this article.

http://throwback.easyworship.com/suppor ... o-decoders
Please do not PM me directly for support. Post your questions in the Forum so everyone can offer assistance and learn from them.

soundboard@lttb.org
Posts: 8
Joined: Sun Dec 24, 2017 10:44 am
Location: Jax, FL
Contact:

Re: Locking & Videos not playing

Postby soundboard@lttb.org » Sat Oct 05, 2019 7:41 am

So the Avermedia is a capture card in the computer used for a video camrea camera input only. I'm not sure how that would play into EW's output. I can remove the 710 and try again.
Kyle


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