Powerpoint locked up EW6!

Technical/General Questions and Answers about EasyWorship 6
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Rodger
Support
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Joined: Thu Oct 20, 2005 4:53 pm
Location: EasyWorship Support

Re: Powerpoint locked up EW6!

Postby Rodger » Mon Mar 25, 2019 1:53 pm

The powerpoint integration code is the same from 6 to 7.
Rodger King
EasyWorship Support Team Lead

PieterLwf
Posts: 4
Joined: Wed Dec 26, 2018 5:48 am

Re: Powerpoint locked up EW6!

Postby PieterLwf » Tue Sep 10, 2019 1:01 pm

Hi @rodger ,

Last couple of months the issue seemed gone while using the "live" button instead of the "logo" button until a couple of weeks ago when the issues seems to reappear. In the mean time we had 2 services where EW stopped functioning just after the scripture reading like this :

- scripture reading
- click "live", 2nd screen shows windows background image
- Load Powerpoint en Go Live to first slide
- click "live" (I expect the powerpoint to be displayed)
- frozen system (reboot needed before proper functioning again)

We still use EW 6 and PPT Office 365 version (16.0.11929...)

Can it be something related to the Powerpoint version? Maybe it is to new and something has changed between the newest version and the 2010 edition?

Please help.

Regards,
Pieter

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Terry
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Joined: Thu May 06, 2004 11:02 am
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Re: Powerpoint locked up EW6!

Postby Terry » Wed Sep 11, 2019 4:04 pm

Hi!

You will want to create a ticket so that we can trouble shoot this issue.
Terry Stout
EasyWorship Support
www.easyworship.com


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